Collaborating together, Coordinating better
CRITICAL SUCCESS FACTORS
In order to ensure success in building in SMART Town & Nation, the following shows the critical success factors.
Strong government support
The government is able to develop policies and set common standards for smart technologies that encourage interoperability and data sharing to increase the effectiveness.
High Security in Data Information Technologies
It has been proven that the three main advocates to a successful smart city and it includes the support of technologies such as IoT, Big Data, Cyber Physical System and Cloud Computing. These factors have to be taken into consideration to tackle Data Confidentiality, known as a challenge of implementing a smart city.
SMART Administrative
It define the development and the accessibility of a SMART town. Effective smart administrative services are supported by a country's strong government institutions and sensible administrative procedures, strengthening a trust between the citizens and the authorities.
The increased usage of E-payments enables consumers to pay swiftly and efficiently as an alternative to using cash. To make E-payments more integrated and interoperable within the country, Singapore Government agencies commenced the use of PayNow as the default method to disburse monies to its citizens, and created a national digital identity portal, Singpass, for quick verifications on national sites. The authorities' constant pursuits in breakthrough technologies provided its citizens with the best possible security, convenience, and comfort which improved the livability and mobility of its citizens (Gautam, 2020).
Safety Systems
Upholding the reputation of being one of the safest places in the world, Singapore’s SMART town factor of safety is undeniably crucial. Ensuring a high level of safety not only satisfies population demands and improves citizens’ quality of life, it also attracts foreign investors and businesses into the small city. The use of video surveillance data from the increased installation of closed-circuit television (CCTV) enables early detection of threats with smart processing application software. A SMART town safety initiative means to connect various information modules and communication techniques across departments and areas, leading to better coordination between central command and local patrols, faster response time and an increased accuracy in fighting crimes.
SMART Mobility
It determines the ease of transportation for residents in a SMART town. However, mobility does not only define transportation to people but also to a delivery service. It can be done by collaborating with different delivery companies, providing a one-stop platform for all parcels to be tracked using residents’ smart devices.
To achieve smart mobility, public transportation such as Mass Rapid Transport (MRT) and buses adopt a system of connected infrastructure to complement active mobility modes at a lower cos. The rise of other transportation means such as convenient ride-hailing, carpooling and bike-sharing platforms further enhance the option of transportation.
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The smart system will continuously monitor the traffic flow to prevent possibilities of disruptions effectively before they occur. Having smart mobility in a smart town ensures shorter emergency response time, shorter ways to reach destinations conveniently and cleaner air with reduced traffic congestion and emission of carbon monoxide. With the database of the location, routes and the arrival time of the buses, the residents can easily extract the data needed to get to their destinations from their home. This helps them to plan their schedule with none to minimal waiting time in between.
Efficient Facilities Management Team
Upon developing a SMART Town, facilities management will then play a key role in maintaining the town. This can be done via a Town Management Information System.
It has been proven that the objective of building modelling is to quantify the building to the fullest extent so that the data can be used for better decision-making on managing the facilities.
Digitalising the town allows the FM team to monitor, schedule and respond at every phase of facilities upkeep effectively and efficiently.
BIM provides an in-depth insight of the key systems such as the structural system, mechanical and electrical systems and sanitary and plumbing systems, as well as a real-time insight of the facility operations.
Sensors can be implemented into the systems and equipment which can provide data for BIM. The BIM technology allows easy viewing for the FM team the entire town’s facilities characteristics and the data provided by the sensors which helps them to make strategic decisions in scheduling the cyclical maintenance and upcoming constructions or upgradings, as well as to identify potential defects in the buildings especially at the blind spots from the on-site inspections. When new information is added into the record of the building model, BIM will carry out the impacts and changes affiliated with the repair, maintenance and improvement.